Last updated: June 12, 2026

Agreement to Terms

By accessing or using the services provided by POCONS USA ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

We provide professional services as described on our website. The specific terms of any service engagement will be discussed and agreed upon before work begins. We reserve the right to refuse service to anyone for any reason.

AI Assistant

Our website includes a chat assistant to help answer general technical questions. This assistant is powered by Claude, an AI language model, and is provided for informational purposes only:

Does not provide binding quotes, pricing, inventory levels, or lead times
May occasionally provide inaccurate or incomplete information
Should not be relied upon for critical engineering decisions without verification
Cannot guarantee product specifications—always refer to official datasheets

For accurate quotes, availability, and technical specifications, please contact our sales team directly or submit a formal quote request.

SMS / Text Messaging Program

POCONS USA offers an SMS text-messaging program for customer support and quote follow-ups. You will only receive text messages from us after you text our published business number first; we do not send unsolicited, promotional, or marketing texts. By texting us, you consent to receive reply messages in response to your inquiry. Replies may be generated with the assistance of an AI assistant.

Program: POCONS USA customer-care and quote-request text messaging.
Message frequency: Recurring messages may be sent in response to your inquiries; frequency varies based on your conversation with us.
Cost: Message and data rates may apply, depending on your mobile carrier and plan.
To opt out: Reply STOP at any time to stop receiving text messages from us.
For help: Reply HELP, or contact us at support@poconsusa.com or (858) 462-5959.

Mobile carriers are not liable for delayed or undelivered messages. Mobile opt-in information and phone numbers collected for this program are not shared with third parties or sold for marketing purposes.

Customer Responsibilities

When using our services, you agree to:

Provide accurate and complete information as requested
Treat our staff with respect and professionalism
Pay for services as agreed upon
Follow any specific instructions or guidelines we provide
Notify us promptly of any issues or concerns

Payment Terms

Payment terms will be communicated at the time of service. We accept various payment methods as indicated at our location or on our website. All prices are subject to change without notice. Refunds and adjustments are handled on a case-by-case basis.

Limitation of Liability

To the maximum extent permitted by law, POCONS USA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

Disclaimer of Warranties

We strive to provide high-quality services, but we make no warranties, express or implied, regarding the results of our services. All services are provided "as is" to the extent permitted by law.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of POCONS USA or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Indemnification

You agree to indemnify and hold harmless POCONS USA, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which POCONS USA operates, without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

Contact Us

If you have questions about these Terms of Service, please contact us at:

POCONS USA
7750 Dagget St. #208, San Diego, CA 92111
Email: support@poconsusa.com